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Quality Policy

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1

Quality and efficiency

Prioritizing product quality in every work process through efficient and effective manufacturing systems oriented toward continuous improvement.

2

Customer satisfaction

Placing customer satisfaction as a top priority by delivering fast, accurate, and innovative services in accordance with market needs and customer feedback.

3

Fulfillment of stakeholder requirements

Establishing open communication with all relevant internal and external stakeholders, including management, shareholders, employees, customers, suppliers, government authorities, communities, and business partners, while upholding business ethics and the principles of professionalism.

4

Human resources development

Encouraging employees to continuously learn and enhance their competencies through internal and external training programs, in order to build professionalism and readiness in responding to technological advancements and industry dynamics.

5

Occupational health and safety

Providing a safe, healthy, and comfortable working environment for all employees, and continuously improving the implementation of the Occupational Health and Safety (OHS) system to support productivity and company performance.

6

Culture of innovation and continuous improvement

Fostering a culture of continuous exploration, supporting transformative ideas, and ensuring that every innovation undergoes a validation process to achieve operational efficiency and competitive advantage.

7

Industry 4.0 technology, digital transformation and efficiency

Implementing digitalized process technologies through the integration of Smart Manufacturing technologies into the production process that are fully integrated across the management system, to achieve operational efficiency and ensure that all processes comply with quality standards in order to deliver customer satisfaction.

This Quality Policy is established as a guideline for all employees and stakeholders to grow, develop, and progress together with PT. SMART METER INDONESIA.

This policy shall be reviewed periodically by Management to ensure its alignment with the Company's strategic direction and objectives.

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