QUALITY POLICY
PT. SMART METER INDONESIA
PT SMART METER INDONESIA is a national company operating in the measuring instruments and meter accessories industry since 2005. We take pride in being the market leader in the electronic kWh meter industry in Indonesia and in upholding the spirit of national innovation and local excellence.
We are committed to producing high-quality products and providing the best services to our customers through the consistent and sustainable implementation of the ISO 9001:2015 Quality Management System. To ensure the successful implementation of this system, the Management of PT SMART METER INDONESIA establishes the following Quality Policy:
QUALITY AND EFFICIENCY
Prioritizing product quality in every work process through efficient and effective manufacturing systems oriented toward continuous improvement.
CUSTOMER SATISFACTION
Placing customer satisfaction as a top priority by delivering fast, accurate, and innovative services in accordance with market needs and customer feedback.
FULFILLMENT OF STAKEHOLDER REQUIREMENTS
Establishing open communication with all relevant internal and external stakeholders, including management, shareholders, employees, customers, suppliers, government authorities, communities, and business partners, while upholding business ethics and the principles of professionalism.
HUMAN RESOURCES DEVELOPMENT
Encouraging employees to continuously learn and enhance their competencies through internal and external training programs, in order to build professionalism and readiness in responding to technological advancements and industry dynamics.
OCCUPATIONAL HEALTH AND SAFETY
Providing a safe, healthy, and comfortable working environment for all employees, and continuously improving the implementation of the Occupational Health and Safety (OHS) system to support productivity and company performance.
CULTURE OF INNOVATION AND CONTINUOUS IMPROVEMENT
Fostering a culture of continuous exploration, supporting transformative ideas, and ensuring that every innovation undergoes a validation process to achieve operational efficiency and competitive advantage.
IMPLEMENTATION OF INDUSTRY 4.0 TECHNOLOGY, DIGITAL TRANSFORMATION, AND EFFICIENCY
Implementing digitalized process technologies through the integration of Smart Manufacturing technologies into the production process that are fully inegrated across the management system, to achieve operational efficiency and ensure that all processes comply with quality standards in order to deliver customer satisfaction.
This Quality Policy is established as a guideline for all employees and stakeholders to grow, develop, and progress together with PT SMART METER INDONESIA.
This policy shall be reviewed periodically by Management to ensure its alignment with the Company’s strategic direction and objectives.